LM872: Manager Dedicated Customer Care

FedEx Express México; Cuautitlán; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

FedEx Express México in Cuautitlán, Mexico, seeks a Manager, Dedicated Customer Care to lead a dedicated client service team and oversee all representative activities.

The role emphasizes coaching, performance monitoring with QA support, and management of top accounts generating significant revenue. MAESTRO certification and fluent English are required, with at least two years of supervisory experience.

Formación

• Two years university/college or equivalent required.
• MAESTRO certification required.
• Fluent English is required; business experience in a service environment preferred.
• Two years customer service/contact experience; previous management or supervisory experience preferred.

Responsabilidades

• Oversee all representative activities, including coaching, monitoring, and QA team support.
• Manage top accounts with significant revenue, ensuring service excellence.
• Provide leadership, planning, and organizing for the team; disciplinary actions as needed.

Conocimientos

Customer support

Leadership

Coaching

Communication

Project management

Educación

Two years University/College or equivalent

MAESTRO certification

Herramientas

MAESTRO certification

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies. FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include: 2020 Fortune's World Most Admired Companies (14th) 2019 Fortune's Best Places to Work (15th) 2019 Forbes's One of the "Best Employers for Diversity" 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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LM872: Manager Dedicated Customer Care (Open)English (obligatorio)

Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico

• Customer Support
• Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team)
• Dedicated Customer Support
• Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team)
• Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.
• Involves management responsibility for a team of people or a specific location(s) within the business.
• Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.
• Management responsibilities include disciplinary action up to and including dismissal.
• Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent.
• MAESTRO certification required.
• Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience.
• Previous management or supervisory experience in a service environment strongly preferred.