Senior CX Analyst: Insights & Strategy Leader

FedEx; Cuautitlán; Presencial; MXN 520.000 - 700.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division in Mexico is seeking a Senior Customer Experience Analyst to analyze complex data, generate reports, and provide recommendations to improve customer experiences at the operations level.

The role includes acting as a technical expert on complex topics, supporting management with in-depth analysis, and driving projects with data-driven insights across teams.

Formación

Responsabilidades

• Involves detailed analysis of complex data, systems or ideas and providing reports and recommendations.
• Acts as a technical expert on complex and specialist subjects, supporting management with analysis and interpretation.
• Sources data from internal or external experts and leads development and communication of effective reports to key stakeholders.

Descripción del empleo

FedEx Express Latin America and Caribbean Division in Mexico is seeking a Senior Customer Experience Analyst to analyze complex data, generate reports, and provide recommendations to improve customer experiences at the operations level.

The role includes acting as a technical expert on complex topics, supporting management with in-depth analysis, and driving projects with data-driven insights across teams.