LM227: Senior Customer Experience Analyst

FedEx Express México; Cuautitlán; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking a Senior Customer Experience Analyst to perform detailed analysis of complex data, systems or ideas and deliver reports and recommendations. This role may involve day-to-day data management in company software applications and acting as a technical expert on complex topics.

You will support management with the analysis, interpretation and application of information, contributing to divisional and corporate goals.

Formación

• Detailed analysis of complex data and systems, with reporting.
• Supports management with analysis and interpretation of information.
• Leads or supports projects applying area of expertise.

Responsabilidades

• Analyze complex data and provide reports and recommendations.
• Support day-to-day data management in company software.
• Act as a technical expert on complex topics.
• Lead development of stakeholder reports for divisional goals.

Conocimientos

Data analysis

Stakeholder communication

Attention to detail

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies. FedEx is consistently named among the World's most valuable and admired brands.

Some of our recent awards include:

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the \"Best Employers for Diversity\"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

RC784892 LM227: Senior Customer Experience Analyst (Open) LM227: Senior Customer Experience Analyst Full time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico

Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications. Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise. Sources data and information from internal or external subject matter experts as required. Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. Initiates, defines and leads the development and communication of effective reports to key stakeholders, including senior/executive management.

CE Business Control, CE Portfolio Management, CE Business Planning, ISO Compliance, CE Operating Controls, Meeting Reporting Requirements, Monitoring of CE spend, CE Budget Forecasting, CE Audit, Risk, Monitoring & Coordination, Governance Planning & Execution (Prioritization), Portfolio Planning & Execution, Benefits & KPI Management, Portfolio Scope & Change Management, Portfolio Program Performance Reporting, Quality Assurance Management, Project Delivery Frameworks, Standards & Risk, Resource Management (FTE utilization & assignment)