CX Operations Manager: Lead & Scale Support Teams

Doordashmexico; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

DoorDash Mexico is seeking a Manager on the CXI Support Team in CDMX to lead multiple teams delivering best-in-class service for partners. You will drive day-to-day operations, set performance goals, and coach leaders to raise quality, speed, and efficiency in a fast-moving environment.

As a people leader, you will hire, develop, and mentor team members, hold performance conversations, and use data to inform decisions.

Formación

• Bachelor’s degree or equivalent experience.
• 2+ years of people management or team-lead experience.
• Experience leading large, diverse customer support and operations teams.
• Ability to translate data into action and drive improvements.
• Familiarity with Salesforce, Chartio, and Excel/Google Sheets.

Responsabilidades

• Hire, coach, and develop team leaders to raise performance.
• Set and monitor performance goals and KPIs for teams.
• Lead multi-team operations to ensure high-quality, efficient service.
• Analyze data to influence strategy and drive measurable results.
• Collaborate with cross-functional partners to optimize processes.

Conocimientos

Leadership

People management

Data-driven decisions

Cross-functional collaboration

Process improvement

Salesforce

Chartio

Excel

Google Sheets

Hiring & mentoring

Educación

Bachelor’s degree or equivalent experience

Herramientas

Salesforce

Chartio

Excel

Google Sheets

Descripción del empleo

DoorDash Mexico is seeking a Manager on the CXI Support Team in CDMX to lead multiple teams delivering best-in-class service for partners. You will drive day-to-day operations, set performance goals, and coach leaders to raise quality, speed, and efficiency in a fast-moving environment.

As a people leader, you will hire, develop, and mentor team members, hold performance conversations, and use data to inform decisions.