Senior CX Strategy & Operations Analyst

DiDi Chuxing; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

User-focused work culture

Growth opportunities

Inclusive workplace

Job summary

DiDi Chuxing is looking for a CX Operations Sr. Analyst in Ciudad de México to drive customer experience strategy and operational excellence initiatives. In this role, you will leverage customer insights and operational data to effect business decisions that enhance customer experience.

The ideal candidate should have over 4 years of experience in relevant fields and possess strong analytical and stakeholder management skills. You will collaborate closely with multiple teams, ensuring customer needs are integrated into strategic planning.

Qualifications

• 4+ years of experience in Customer Experience or related fields.
• Proven experience leading cross‑functional projects.
• Strong analytical skills to transform complex datasets into recommendations.

Responsibilities

• Drive Customer Experience strategy and operational excellence initiatives.
• Lead cross‑functional projects to improve customer journeys.
• Analyze customer feedback and operational metrics.

Skills

Customer Experience

Operational Excellence

Process Improvement

Data Analysis

Stakeholder Management

Problem Solving

Process improvement methodologies

Communication

Education

Bachelor's degree or equivalent experience

Tools

Excel/Google Sheets

Data Visualization tools (Tableau, Power BI, Looker)

Job description

DiDi Chuxing is looking for a CX Operations Sr. Analyst in Ciudad de México to drive customer experience strategy and operational excellence initiatives. In this role, you will leverage customer insights and operational data to effect business decisions that enhance customer experience.

The ideal candidate should have over 4 years of experience in relevant fields and possess strong analytical and stakeholder management skills. You will collaborate closely with multiple teams, ensuring customer needs are integrated into strategic planning.