CX Operations & Insights Analyst

DiDi; Ciudad de México; Presencial; MXN 516.173 - 774.260; Jornada completa

Descripción de la vacante

DiDi is looking for a CX Operations Analyst based in Mexico City to enhance customer experience through analysis of feedback and operational performance. You will support initiatives by working closely with cross-functional teams, identifying pain points, and contributing to process improvements.

The candidate should have strong analytical skills and the ability to transform data into actionable insights. A Bachelor's degree and proficiency in English are required. Join us in our commitment to building inclusive teams.

Formación

• Experience in Customer Experience, Operations, Business Analysis, or related fields.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to work with data and provide clear insights.

Responsabilidades

• Analyze customer feedback and operational performance.
• Support the preparation of customer experience reports.
• Monitor metrics to identify trends and potential issues.
• Conduct root cause analyses for customer pain points.

Conocimientos

Analytical skills

Problem-solving skills

Data analysis

Communication

Collaboration

Educación

Bachelor's degree

Herramientas

Excel

Google Sheets

Data visualization tools

Descripción del empleo

DiDi is looking for a CX Operations Analyst based in Mexico City to enhance customer experience through analysis of feedback and operational performance. You will support initiatives by working closely with cross-functional teams, identifying pain points, and contributing to process improvements.

The candidate should have strong analytical skills and the ability to transform data into actionable insights. A Bachelor's degree and proficiency in English are required. Join us in our commitment to building inclusive teams.