CX Strategy & Operations Analyst

DiDi; Ciudad de México; Híbrido; MXN 500.000 - 700.000; Jornada completa

Descripción de la vacante

DiDi in Mexico City is seeking a CX Operations Sr. Analyst to enhance Customer Experience strategy and operational excellence. This role involves leading cross-functional projects while analyzing operational data and customer insights to improve customer journeys.

The successful candidate will have 4+ years in related fields, strong analytical skills, and be proficient in data visualization tools such as Excel and Tableau. Join DiDi to contribute to our innovative service delivery.

Formación

• 4+ years in Customer Experience, Operations Excellence, or related fields.
• Proven experience leading cross‑functional projects.
• Strong analytical skills to transform datasets into insights.

Responsabilidades

• Act as a strategic partner providing customer insights.
• Lead projects with Product, Operations, Marketing, Engineering teams.
• Analyze customer feedback and operational metrics for improvements.

Conocimientos

Customer Experience

Stakeholder Management

Analytical Skills

Problem Solving

Herramientas

Excel

Tableau

Power BI

Descripción del empleo

DiDi in Mexico City is seeking a CX Operations Sr. Analyst to enhance Customer Experience strategy and operational excellence. This role involves leading cross-functional projects while analyzing operational data and customer insights to improve customer journeys.

The successful candidate will have 4+ years in related fields, strong analytical skills, and be proficient in data visualization tools such as Excel and Tableau. Join DiDi to contribute to our innovative service delivery.