Global CX Team Lead - Tech Support & Ops

Medium; Ciudad de México; Hybrid; MXN 860,289 - 1,204,404; Full time

Benefits offered by this job

Learning budget

Competitive compensation package

Flexible work schedule

Job summary

Deliverect in Mexico City is looking for a Customer Experience Team Lead to enhance customer support operations. In this hybrid role, you will lead a team, ensuring optimal workflow and collaboration with various departments.

As a part of a fast-scaling SaaS unicorn, you will tackle challenges in the food tech sector. The position offers a dedicated learning budget and tailored rewards, reflecting Deliverect's commitment to employee growth.

Qualifications

• 2+ years of experience in a technical support team lead role.
• Deep knowledge of SaaS environments in hospitality or food tech.
• Strong communication and collaboration skills.

Responsibilities

• Manage and develop a global team of frontline support agents.
• Oversee daily support operations and adhere to KPIs.
• Resolve complex technical support escalations.

Skills

Technical support leadership

SaaS knowledge

English fluency

Technical troubleshooting

Data observation skills

API tools proficiency

Education

Entry-level certification in Python or equivalent experience

Tools

Grafana

Postman

BigQuery

Looker

Job description

Deliverect in Mexico City is looking for a Customer Experience Team Lead to enhance customer support operations. In this hybrid role, you will lead a team, ensuring optimal workflow and collaboration with various departments.

As a part of a fast-scaling SaaS unicorn, you will tackle challenges in the food tech sector. The position offers a dedicated learning budget and tailored rewards, reflecting Deliverect's commitment to employee growth.