Global CX Team Lead - Tech Support & Ops

Medium; Ciudad de México; Híbrido; MXN 860.289 - 1.204.404; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning budget

Competitive compensation package

Flexible work schedule

Descripción de la vacante

Deliverect in Mexico City is looking for a Customer Experience Team Lead to enhance customer support operations. In this hybrid role, you will lead a team, ensuring optimal workflow and collaboration with various departments.

As a part of a fast-scaling SaaS unicorn, you will tackle challenges in the food tech sector. The position offers a dedicated learning budget and tailored rewards, reflecting Deliverect's commitment to employee growth.

Formación

• 2+ years of experience in a technical support team lead role.
• Deep knowledge of SaaS environments in hospitality or food tech.
• Strong communication and collaboration skills.

Responsabilidades

• Manage and develop a global team of frontline support agents.
• Oversee daily support operations and adhere to KPIs.
• Resolve complex technical support escalations.

Conocimientos

Technical support leadership

SaaS knowledge

English fluency

Technical troubleshooting

Data observation skills

API tools proficiency

Educación

Entry-level certification in Python or equivalent experience

Herramientas

Grafana

Postman

BigQuery

Looker

Descripción del empleo

Deliverect in Mexico City is looking for a Customer Experience Team Lead to enhance customer support operations. In this hybrid role, you will lead a team, ensuring optimal workflow and collaboration with various departments.

As a part of a fast-scaling SaaS unicorn, you will tackle challenges in the food tech sector. The position offers a dedicated learning budget and tailored rewards, reflecting Deliverect's commitment to employee growth.