Senior Workforce Planning Strategist

DoorDash; Ciudad de México; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

DoorDash is seeking a Workforce Planner to help design and scale our 24/7 support staffing in the Mexico City area. You will forecast demand, build capacity models, and translate data insights into actionable staffing plans to deliver best-in-class service.

You will work with cross-functional teams to improve efficiency, speed, and accuracy while ensuring alignment with hiring plans and operational goals. A strong analytical mindset and comfort with data tools are essential.

Formación

• Analytical and data-driven mindset with ability to dive into details.
• Ability to attack complex problems and craft novel solutions.
• Excellent written and verbal communication; highly organized and reliable.

Responsabilidades

• Build and maintain capacity models monthly, weekly, and at interval level for a 24/7 operation.
• Forecast incoming contacts based on delivery volume and onboarding.
• Analyze historical data to generate insights for improving support operations.
• Guide short-term staffing adjustments to address current gaps.
• Collaborate with Real Time Analysts to optimize staffing and outage reporting.
• Report on seasonality trends and growth opportunities to improve customer experience.

Conocimientos

Analytical

Data-driven

Detail-oriented

Communication

Problem-solving

Herramientas

Excel

SQL

Descripción del empleo

DoorDash is seeking a Workforce Planner to help design and scale our 24/7 support staffing in the Mexico City area. You will forecast demand, build capacity models, and translate data insights into actionable staffing plans to deliver best-in-class service.

You will work with cross-functional teams to improve efficiency, speed, and accuracy while ensuring alignment with hiring plans and operational goals. A strong analytical mindset and comfort with data tools are essential.