Customer Support and Administrative Assistant

Human Quality.; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading staffing agency in Mexico is seeking a Consumer Care Assistant to handle administrative and front desk duties. The ideal candidate will be bilingual in English and Spanish, possess a strong work ethic, and be comfortable using office software. Responsibilities include assisting visitors, supporting Care Coordinators, and managing communications. This role provides an opportunity to work both independently and as part of a team.

Formación

• Must have a High School Diploma or equivalent.
• Fluency in English and Spanish is required.
• Comfortable using basic office software and mobile apps.

Responsabilidades

• Greet and assist visitors professionally.
• Support Care Coordinators in matching caregivers with consumers.
• Respond to urgent client/caregiver matters promptly.

Conocimientos

Bilingual (English/Spanish)

Strong work ethic

Teamwork

Comfortable using smartphones and office software

Educación

High School Diploma or equivalent

Descripción del empleo

Key Responsibilities

Administrative and Front Desk Duties

• Greet and assist visitors (caregivers, nurses, and guests) in a friendly and professional manner
• Answer and route incoming calls; assist with general inquiries
• Monitor, respond to, and forward emails, texts, and voicemails as needed
• Assist with office supply inventory and submit weekly supply requests
• Coordinate mailing tasks, including greeting cards and outbound mail
• Document actions and communications in agency systems
• Submit weekly updates on completed tasks and challenges to supervisors

Consumer Care Coordination Support

• Support Care Coordinators with tasks related to matching caregivers with consumers’ service needs
• Respond to urgent matters involving clients or caregivers in a timely and professional manner
• Prepare weekly utilization and open shift reports as assigned by leadership.
• Handle incoming referrals following supervisor instructions.
• Provide guidance and support to other Consumer Care Assistants as directed by the supervisor.

Qualifications

• High School Diploma or equivalent (required)
• Bilingual (English/Spanish)
• Strong work ethic and goal-driven mindset
• Comfortable using smartphones, mobile apps, and basic office software
• Enjoys working independently and as part of a team.

Requerimientos

• Educación mínima: Educación media superior - Bachillerato General
• 1 año de experiencia
• Idiomas: Inglés
• Palabras clave: apoyo, support, soporte, administrativo, administrative, ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide