Customer Support & Admin Coordinator

Core Code io; Acapulco; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Core Code io in Acapulco seeks a Customer Service & Admin Assistant to deliver excellent customer support and handle daily administrative tasks in a fast-paced environment.

You will respond to inquiries across channels, manage schedules, maintain records, and collaborate with internal teams while upholding a professional customer experience.

This role requires strong communication, detail orientation, and the ability to work independently, with remote-friendly setup for accommodating teams.

Formación

• Previous experience in customer service or admin support.
• Experience with CRM and data entry tasks.
• Strong written and verbal communication.
• Proactive attitude and ability to work independently.

Responsabilidades

• Respond to customer inquiries via email, phone, chat, and more.
• Provide accurate information and timely solutions.
• Handle requests, complaints, and follow-ups professionally.
• Escalate complex issues to the appropriate team.
• Maintain accurate records of interactions and resolutions.
• Manage calendars, appointments, and scheduling.
• Organize digital files, documents, and databases.
• Perform data entry and update customer information.
• Prepare reports, spreadsheets, documents, and presentations.
• Monitor tasks and deadlines to ensure timely completion.
• Coordinate information between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and admin processes as needed.
• Support onboarding and internal projects.
• Identify recurring issues and communicate them to teams.
• Maintain confidentiality of information.

Conocimientos

Communication

Customer service

Attention to detail

Organization

Time management

CRM experience

Google Workspace

Microsoft Office

Data entry

Multitasking

Herramientas

CRM systems

Google Workspace

Microsoft Office

Descripción del empleo

Core Code io in Acapulco seeks a Customer Service & Admin Assistant to deliver excellent customer support and handle daily administrative tasks in a fast-paced environment.

You will respond to inquiries across channels, manage schedules, maintain records, and collaborate with internal teams while upholding a professional customer experience.

This role requires strong communication, detail orientation, and the ability to work independently, with remote-friendly setup for accommodating teams.