Customer Success Specialist: Onboarding, Demos & Growth

CLEATUS AI; México; Hybrid; MXN 347,705 - 521,557; Full time

Benefits offered by this job

Performance bonuses

Supportive team environment

Growth opportunities

Job summary

A GovTech startup is seeking a Customer Success & Support Representative in Mexico to assist small business owners with government contracting. This role involves running product demos, onboarding new customers, and managing customer inquiries efficiently. Candidates must possess excellent English skills and previous experience in customer success or support, particularly in SaaS. The position offers opportunities for growth within the company and a supportive team environment.

Qualifications

• Must have excellent communication skills for a US-facing role.
• Prior experience in SaaS customer success, sales, or support is preferred.
• Ability to manage a busy schedule and multiple customer accounts.

Responsibilities

• Run live video demos tailored to the customer’s business.
• Lead onboarding and success calls for new customers.
• Respond promptly to inbound customer inquiries.

Skills

Excellent spoken and written English

Experience in customer success

Organizational skills

Video call proficiency

Experience with AI tools

Tools

Intercom

Calendly

Slack

Google Calendar

Job description

A GovTech startup is seeking a Customer Success & Support Representative in Mexico to assist small business owners with government contracting. This role involves running product demos, onboarding new customers, and managing customer inquiries efficiently. Candidates must possess excellent English skills and previous experience in customer success or support, particularly in SaaS. The position offers opportunities for growth within the company and a supportive team environment.