Customer Success Manager Mexico: Onboarding & Engagement

goFLUENT; Ciudad de México; On-site; MXN 450,000 - 750,000; Full time

Benefits offered by this job

Dynamic startup-like atmosphere

International, collaborative culture

Access to goFLUENT platform

Mentoring program

Job summary

goFLUENT is seeking a Customer Success Manager for Mexico City to help clients maximize the value of our digital learning solutions. You will build trusted relationships, guide onboarding, and ensure clients achieve their training goals.

This role offers an international, fast-paced environment, collaboration across teams, and a path to grow in SaaS, learning, and B2B account management. Fluency in Spanish and strong communication are essential.

Qualifications

• Previous experience in Customer Success, Account Management, Client Services, Consulting, or a similar client-facing role.
• Strong communication and relationship-building skills.
• Customer-oriented mindset with a genuine interest in understanding and solving client needs.
• Strong organizational and follow-up skills, with the ability to manage multiple clients and priorities.
• Analytical mindset and ability to use data and insights to identify opportunities and challenges.
• Proactive, solution-oriented, and comfortable working in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Experience in B2B, SaaS, e-learning, training, HR solutions, or technology is a plus.

Responsibilities

• Build strong client relationships: Act as a trusted advisor and main point of contact for clients, understanding their business and learning needs.
• Lead successful onboarding: Guide new clients through the implementation and onboarding process, ensuring a smooth and engaging experience from day one.
• Drive client engagement: Monitor program performance and learner engagement, identify challenges, and implement action plans to maximize adoption and results.
• Manage client success: Conduct regular business reviews, share insights and recommendations, and ensure clients are achieving their learning objectives.
• Identify growth opportunities: Understand evolving client needs and identify opportunities to expand the use of goFLUENT’s solutions within existing accounts.
• Champion the learner experience: Gather client and learner feedback and collaborate with internal teams to continuously improve the overall experience.
• Share expertise: Advise clients on best practices, learning strategies, and ways to maximize the impact of their language training programs.

Skills

Spanish fluency

English intermediate

Customer Success

Account Management

Communication skills

Relationship building

Analytical mindset

Organizational skills

Proactive mindset

Teamwork

B2B SaaS experience

Job description

goFLUENT is seeking a Customer Success Manager for Mexico City to help clients maximize the value of our digital learning solutions. You will build trusted relationships, guide onboarding, and ensure clients achieve their training goals.

This role offers an international, fast-paced environment, collaboration across teams, and a path to grow in SaaS, learning, and B2B account management. Fluency in Spanish and strong communication are essential.