Onboarding & Growth Specialist — LATAM (Hybrid)

Hotmart; Ciudad de México; Hybrid; MXN 817,000 - 1,225,000; Full time

Job summary

A digital product platform in Mexico is seeking an Onboarding Analyst to support new clients' integration. This role involves guiding clients through the onboarding process, boosting their early sales performance, and fostering strong relationships. The ideal candidate has over 2 years of experience in Customer Success or client-facing roles, speaks fluent Spanish and advanced English, and can provide analytical insights to enhance client satisfaction.

Qualifications

• 2+ years of client onboarding or Customer Success experience.
• Experience in a sales-driven or tech environment.
• Ability to analyze performance data for actionable insights.

Responsibilities

• Facilitate onboarding process and client integration.
• Analyze data to provide insights for boosting sales.
• Build relationships and ensure high client satisfaction.
• Collaborate with cross-functional teams for alignment.

Skills

Client onboarding

Customer Success

Sales performance analysis

Interpersonal skills

Fluent in Spanish

Advanced English (B2+)

Job description

A digital product platform in Mexico is seeking an Onboarding Analyst to support new clients' integration. This role involves guiding clients through the onboarding process, boosting their early sales performance, and fostering strong relationships. The ideal candidate has over 2 years of experience in Customer Success or client-facing roles, speaks fluent Spanish and advanced English, and can provide analytical insights to enhance client satisfaction.