Customer Success Pro: Fintech, Hybrid Work, ESOP

Clara

Región Centro

Híbrido

MXN 300.000 - 420.000

Jornada completa

Hace 6 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Destaca en este puesto — genera un currículum adaptado y una carta de presentación en aproximadamente un minuto.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

ESOP

Hybrid work model

Learning budget

Multicultural team

Flexible vacation

Descripción de la vacante

Clara in Mexico is seeking a Customer Success Associate to manage a portfolio of accounts, ensuring customers derive maximum value from our platform and serving as their trusted advisor. This cross-functional role requires relationship management, commercial drive, and product insight.

Your mission is to drive retention, identify opportunities for growth, and deliver a seamless onboarding through renewal. You will collaborate with Sales, Product, and Marketing to advocate for customer needs and

Formación

2–3 years of experience in Customer Success, Account Management, or Sales.
Background in fintech, banking, SaaS, or financial services.
Proficiency with CRM tools, specifically Hubspot.
Experience or interest in AI tools to automate workflows and improve response times.
Working proficiency in English and Spanish.
Excellent verbal and written communication skills.
Adaptability to fast-changing environments with a proven track record of execution.
Experience identifying upsell or cross-sell opportunities to drive account expansion.

Responsabilidades

Manage a portfolio of Clara clients, ensuring they get the most value from the platform and act as their trusted advisor.
Drive customer retention, identify growth opportunities, and ensure a seamless onboarding through renewal.
Collaborate with Sales, Product, and Marketing to advocate for customer needs and support Clara’s long-term success.