Customer Happiness Associate (Asociado/a de Atención al Cliente) – México (Hybrid)

Clara

Ciudad de México

Presencial

MXN 30.000 - 50.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Flexible work model

Tailored benefits

Growth opportunities

Descripción de la vacante

An innovative company is looking for a Customer Happiness Associate to enhance client satisfaction and resolve issues efficiently. This role is perfect for someone with a passion for customer service, particularly in the Fintech sector. You will engage with B2B clients, troubleshoot problems, and propose effective solutions while maintaining a high standard of service. With a flexible work model and growth opportunities, this position offers a chance to make a significant impact in the realm of business finance across Latin America. Join a team that values clarity, inclusivity, and continuous improvement.

Formación

2+ years experience in customer success or representative roles.
Experience in Fintech companies is a plus.

Responsabilidades

Resolve escalated customer issues through various channels.
Document detailed notes and follow up with customers.

Conocimientos

Customer Success

Problem Solving

Communication Skills

B2B Client Management

Intermediate English

Detail Orientation

Herramientas

Zendesk

Hubspot

Google Drive

Office Suite

Descripción del empleo

Customer Happiness Associate - Mexico | Future Opportunities at Clara

Join to apply for the Customer Happiness Associate - Mexico | Future Opportunities at Clara role at Clara.

About Clara

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform, used by thousands of successful companies across the region.

Backed by top investors including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, among others.

Role Overview

We are seeking a Customer Happiness Associate who will:

Have experience in Fintech companies.
Assist in resolving escalated issues through various channels.
Troubleshoot, investigate, and document detailed notes in the admin system.
Follow up with customers via calls to troubleshoot issues.
Create solutions for customers interested in canceling or returning orders.
Possess 2+ years experience as a Customer Success Agent or Customer Representative.
Have previous experience managing B2B clients.
Maintain intermediate English proficiency; professional proficiency preferred.
Be patient, detail-oriented, and a great communicator.
Propose ideas and solutions based on customer claims.
Be proficient in Office/Google Drive (Advanced), CSS tools like Zendesk (Advanced), CRM systems like Hubspot (Intermediate).
Deliver high-quality service, focusing on understanding customer needs and providing solutions.
Handle multiple tickets simultaneously.

Our Values

We operate based on values such as Clarity, Simplicity, Ownership, Pride, Always Be Changing (ABC), and Inclusivity.

Who We Are