Customer Success Associate - Guadalajara (Hybrid) New

Clara; Región Centro; Híbrido; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Hybrid work model

Learning budget

Multicultural team

Flexible vacation

Descripción de la vacante

Clara in Mexico is seeking a Customer Success Associate to manage a portfolio of accounts, ensuring customers derive maximum value from our platform and serving as their trusted advisor. This cross-functional role requires relationship management, commercial drive, and product insight.

Your mission is to drive retention, identify opportunities for growth, and deliver a seamless onboarding through renewal. You will collaborate with Sales, Product, and Marketing to advocate for customer needs and

Formación

• 2–3 years of experience in Customer Success, Account Management, or Sales.
• Background in fintech, banking, SaaS, or financial services.
• Proficiency with CRM tools, specifically Hubspot.
• Experience or interest in AI tools to automate workflows and improve response times.
• Working proficiency in English and Spanish.
• Excellent verbal and written communication skills.
• Adaptability to fast-changing environments with a proven track record of execution.
• Experience identifying upsell or cross-sell opportunities to drive account expansion.

Responsabilidades

• Manage a portfolio of Clara clients, ensuring they get the most value from the platform and act as their trusted advisor.
• Drive customer retention, identify growth opportunities, and ensure a seamless onboarding through renewal.
• Collaborate with Sales, Product, and Marketing to advocate for customer needs and support Clara’s long-term success.

Descripción del empleo

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.
We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do

We're looking for a Customer Success Associate to join our Mexico team and help build lasting partnerships with Clara’s clients. You’ll manage a portfolio of accounts, ensuring they get the most value from our platform while acting as their trusted advisor. This is a cross-functional role that requires a mix of relationship management, commercial drive, and product insight.

Your mission will be to drive customer retention, identify growth opportunities, and deliver a seamless experience from onboarding through renewal. You’ll collaborate with Sales, Product, and Marketing to advocate for customer needs and contribute to Clara’s long-term success. At Clara, we value owners who take pride in the success of their customers and aren't afraid to dive deep into the data to solve complex problems.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

• 2–3 years of experience in Customer Success, Account Management, or Sales.
• Background in fintech, banking, SaaS, or financial services.
• Proficiency with CRM tools, specifically Hubspot.
• Experience or interest in AI tools to automate workflows and improve response times.
• Working proficiency in English and Spanish.
• Excellent verbal and written communication skills.
• Adaptability to fast-changing environments and a proven track record of execution.
• Experience identifying upsell or cross-sell opportunities to drive account expansion.

Nice to haves

• Independent analytical skills using spreadsheets or Metabase.
• Experience collaborating closely with Sales, Marketing, and Product teams.
• Familiarity with product usage monitoring or customer health scoring.
• Strategic thinking and an eye for process improvements.
• A good sense of humor.

Why join Clara

At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

We’re the leading B2B fintech for spend management in Latin America.

Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.

Passionate about making Latin America more prosperous and competitive.

Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

Product-led, high-talent-density culture — designed for builders who raise the bar.

Proud of our open, inclusive, and values-driven environment.

What we believe in

#Clarity. We say things clearly, directly, and proactively.

#Simplicity. We reduce noise to focus on what really matters.

#Ownership. We take responsibility and never wait to be told.

#Pride. We build products and experiences we’re proud of.

#Always Be Changing (ABC). We grow through feedback, risk-take, and action.

#Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

Competitive salary and stock options (ESOP) from day one

Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

Annual learning budget and internal accelerated development paths

High-ownership environment: we move fast, learn fast, and raise the bar - together

Smart, ambitious teammates - low ego, high impact

Flexible vacation and hybrid work model focused on results