Customer Success Manager Mexico: Growth & Renewals

Motive; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Motive is seeking a Customer Success Manager for Mexico to own a portfolio of customers and ensure people realize ongoing value from the Motive platform. You will collaborate with Implementation and Sales, drive adoption, renewals, and expansion, and be the Motive face for clients in Mexico.

This role thrives on relationship-building, strategic thinking, and cross-functional teamwork. Fluent in Spanish and English, you will navigate complex customer needs, coordinate with global teams, and

Qualifications

• 3+ years in a customer-facing role.
• 2+ years as a CSM or equivalent owning renewal targets.
• Fluent in Spanish and English.

Responsibilities

• Own a book of business with existing customers for expansion and renewals.
• Ensure retention of revenue and renewal of all accounts.
• Own adoption, training, and development of best practices.
• Maintain high levels of customer satisfaction and nurture client health.
• Identify paths for customers to realize value from Motive platform.
• Assist in troubleshooting Tier 2 product issues.
• Handle a large volume of email, chat, and phone conversations.
• Collaborate with sales and implementation for seamless handoffs.

Skills

Customer facing

Renewals ownership

Account management

Bilingual Spanish/English

Job description

Motive is seeking a Customer Success Manager for Mexico to own a portfolio of customers and ensure people realize ongoing value from the Motive platform. You will collaborate with Implementation and Sales, drive adoption, renewals, and expansion, and be the Motive face for clients in Mexico.

This role thrives on relationship-building, strategic thinking, and cross-functional teamwork. Fluent in Spanish and English, you will navigate complex customer needs, coordinate with global teams, and