Customer Success Manager — Mexico City | Grow Learners

goFLUENT; Ciudad de México; On-site; MXN 500,000 - 750,000; Full time

Benefits offered by this job

Dynamic startup-like experience

International environment

Mentoring program

World-class language learning platform

Global offices and collaboration

Team events and culture activities

Job summary

goFLUENT Mexico is seeking a Customer Success Manager to build strong client relationships, onboard new clients, and maximize the value of our digital learning solutions in Mexico City.

You will drive learner engagement, conduct regular business reviews, and collaborate with product, sales, and learning teams to identify growth opportunities while delivering an outstanding learner experience in an international, fast‑paced environment.

Qualifications

• Fluent Spanish (written and spoken) and intermediate English.
• Previous experience in customer-facing roles such as Customer Success, Account Management, Client Services, or Consulting.

Responsibilities

• Build strong client relationships and act as trusted advisor to clients.
• Lead onboarding for new clients to ensure a smooth start, engagement, and adoption.
• Drive client engagement by monitoring program performance and learner engagement.

Skills

Fluent Spanish

Intermediate English

Customer-focused

Analytical mindset

Strong communication

Relationship-building

Proactive

Teamwork

SaaS / e-learning experience

Job description

goFLUENT Mexico is seeking a Customer Success Manager to build strong client relationships, onboard new clients, and maximize the value of our digital learning solutions in Mexico City.

You will drive learner engagement, conduct regular business reviews, and collaborate with product, sales, and learning teams to identify growth opportunities while delivering an outstanding learner experience in an international, fast‑paced environment.