Bilingual Customer Success Manager - Growth & Retention

Sitetracker; México; Remote; MXN 600,000 - 900,000; Full time

Job summary

Sitetracker is seeking a Customer Success Manager in Mexico to manage a diversified portfolio across North America. You will drive adoption, sustain engagement, and nurture long-term partnerships with Spanish-speaking customers, ensuring measurable business outcomes through data-driven, strategic customer success practices.

You will work with English- and Spanish-speaking stakeholders, coordinate with Sales and Product teams, and scale engagement through personalized plans, health metrics, and

Qualifications

• 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within B2B SaaS.
• Experience managing a portfolio of customer accounts, establishing engagement cadences, maintaining success plans, and driving measurable adoption and retention outcomes.
• Ability to analyze customer health, product adoption, and business objectives to identify churn risks, forecast renewals, and develop proactive mitigation strategies.
• Proven ability to identify trends across a portfolio and develop scalable playbooks or processes that improve retention and customer outcomes.
• Experience proactively identifying growth opportunities and partnering cross-functionally to expand the value customers receive from a software platform.

Responsibilities

• Own a portfolio of approximately 30–35 accounts, serving as a trusted partner and ensuring customers realize measurable value from Sitetracker.
• Develop customer success plans, establish consistent engagement cadences, and align the platform's capabilities with each customer's business objectives to drive adoption, satisfaction, and retention.
• Leverage customer health scores, product usage data, and engagement trends to identify risks and opportunities; collaborate with Sales, Product, and internal teams for mitigations.
• Create personalized and scalable communication strategies for different stakeholders, including day-to-day users and executives, across languages and regions.
• Maintain accurate account plans, success plans, and engagement data in Salesforce and develop repeatable processes to improve team efficiency.

Skills

Portfolio management

Account management

Customer success

Tools

Salesforce

Job description

Sitetracker is seeking a Customer Success Manager in Mexico to manage a diversified portfolio across North America. You will drive adoption, sustain engagement, and nurture long-term partnerships with Spanish-speaking customers, ensuring measurable business outcomes through data-driven, strategic customer success practices.

You will work with English- and Spanish-speaking stakeholders, coordinate with Sales and Product teams, and scale engagement through personalized plans, health metrics, and