Customer Success Manager - Commerce Cloud Signature

Leadout Capital

Ciudad de México

On-site

MXN 300,000 - 600,000

Full time

7 days ago

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Job summary

Leadout Capital is seeking a Customer Success Manager to serve Salesforce Commerce Cloud Signature customers in Mexico City. You will be a trusted advisor, maintaining relationships with customer organizations and account teams to maximize value from Salesforce investments.

You will manage Signature Success deliverables, drive renewals, and mentor customers on new features. Travel and after-hours support may be required to ensure success.

Qualifications

Experience in Digital and E‑commerce environments, SaaS or technology consulting.
Excellent communication and presentation skills at executive levels.
Ability to translate technical concepts into business terms.
Experience leading cross-functional teams.
Fluent in Spanish and English.

Responsibilities

Serve as the single point of accountability for Signature deliverables, experience, renewal and expansion.
Cultivate and maintain relationships with IT and business executives and sponsors within customer organizations.
Advise on adoption of Salesforce features and manage potential challenges and risks.
Provide proactive Salesforce mentorship based on customer interests.
Coordinate the Signature Success catalogue of services for customers as required.
Communicate the value of Signature Success to drive renewals.
Advocate for customers during triage and resolution of high-severity issues.
May require travel to customer sites and occasional after-hours coverage.

Job description

You will manage Signature Success deliverables, drive renewals, and mentor customers on new features. Travel and after-hours support may be required to ensure success.

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