Marketing Cloud CSM - Strategic Customer Success

Salesforce

Ciudad de México

Hybrid

MXN 520,000 - 840,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Salesforce is seeking a Customer Success Manager to serve as the primary contact for Lighthouse accounts within Signature Success. You will partner with account teams, align on business goals, and optimize the Salesforce Marketing Cloud implementation to maximize value for customers.

You will translate technical needs into practical solutions, manage high-profile client relationships, and drive proactive services, renewals, and expansions while coordinating with Sales, Engineering, and Product

Qualifications

Minimum 5+ years in Technical Customer Success, CSM, SaaS, or related leadership roles.
Excellent communication and ability to influence at executive level.
Ability to translate technical concepts into business terms and map requirements to features.
Experience coordinating with cross-functional teams and handling high-volume events.

Responsibilities

Function as the Marketing Cloud SME for technical and operational configuration and needs.
Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
Cultivate relationships with IT and business executives within customers purchasing Signature.
Help customers achieve business goals on Salesforce Marketing by coordinating services and guidance.
Act as advisor for feature adoption and release planning, identifying challenges and risks.