Customer Service Representative

Nextgen Ventures; Monterrey; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Nextgen Ventures in Monterrey, MX is seeking a Customer Service Representative to be the first line of contact, providing helpful, timely and friendly support across multiple channels.

The position requires experience in customer service, excellent verbal and written communication in English, and competence with computer systems and data entry. This on-site role offers day, night and overnight shifts with a minimum of 40 hours per week.

Formación

• Minimum experience in customer service or call centers.
• Excellent verbal and written communication.
• Fluency in English; work conducted in English.
• Basic computer and data entry skills.

Responsabilidades

• Respond to customer inquiries via email and live chat.
• Provide accurate information about products and services.
• Troubleshoot issues and resolve them effectively.
• Document interactions and maintain records in the system.
• Collaborate with the team to improve service.
• Follow procedures to deliver high-quality support.

Conocimientos

Customer service

English proficiency

Data entry

Computer systems

Herramientas

CRM software

Descripción del empleo

The Customer Service Representativeis the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.

What You'll Do

• Respond promptly to customer inquiries via email and live chat
• Provide accurate information about our products and services
• Assist customers with troubleshooting and resolve issues effectively
• Document customer interactions and maintain detailed records in our system
• Collaborate with the team to improve service and customer satisfaction
• Follow company procedures while delivering high-quality support

What You Bring

• Experience in customer service, call center, or office environments (preferred)
• A client-first mindset with excellent verbal and written communication skills
• Strong English proficiency ... work is conducted in written and spoken English
• Proficiency with computer systems and data entry

Why Join Us?

Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence.

Job Type: Full-time

Expected hours: No less than 40 per week

• Day Shift
• Night Shift
• Overnight Shift

This position is onsite at our Monterrey, MX .