Customer Service Representative (Spanish/NB) - Monterrey

SEQUIUM ASSET SOLUTIONS LLC; Monterrey; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid training

Career growth

Company parking

Flexible schedules

Descripción de la vacante

SEQUIUM ASSET SOLUTIONS LLC is seeking a customer service representative in Monterrey to handle calls, resolve questions, and guide users through the service. The role emphasizes friendly, empathetic support and adherence to established procedures.

Ideal candidates have a high school diploma and experience in customer service or call centers, with strong Spanish verbal skills and basic computer knowledge. On-site work and opportunities for growth are provided.

Formación

• High school diploma completed.
• Experience in customer service or a call center (preferred).
• Strong Spanish verbal communication skills and good communication abilities.
• Basic computer skills.
• Service-oriented attitude and friendly manner.
• Ability to resolve customer questions and situations.
• Availability to work the established schedule.

Responsabilidades

• Answer customer calls and resolve their questions.
• Check and provide information about the available balance.
• Provide support when the service experiences an issue while the customer is using it.
• Guide customers on how to use and operate the service.
• Identify the customer’s situation and provide a solution according to established procedures.
• Record information from each call in the system.
• Follow up on or escape cases that require additional assistance.
• Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

Conocimientos

Spanish fluency

Customer service

Computer literacy

Educación

High school diploma

Descripción del empleo

Description

Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.

Main Responsibilities

• Answer customer calls and resolve their questions.
• Check and provide information about the available balance.
• Provide support when the service experiences an issue while the customer is using it.
• Guide customers on how to use and operate the service.
• Identify the customer’s situation and provide a solution according to established procedures.
• Record information from each call in the system.
• Follow up on or escape cases that require additional assistance.
• Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

What We Offer

• Competitive salary.
• Legally required benefits.
• Additional benefits beyond those required by law.
• Paid training.
• Opportunities for career growth.
• Excellent work environment.

Benefits

• Sick days
• Company parking
• Flexible schedules
• Option for a permanent/indefinite contract
• Employee referral program
• Grocery/food vouchers

Work Location: On-site / In-person employment

Requirements

• High school diploma completed.
• Experience in customer service or a call center (preferred).
• Strong Spanish verbal communication skills and good communication abilities.
• Basic computer skills.
• Service-oriented attitude and friendly manner.
• Ability to resolve customer questions and situations.
• Availability to work the established schedule.