Customer Service Representative (Mexico)

Wing Assistant; Estado de México; Remote; MXN 120,000 - 180,000; Full time

Benefits offered by this job

Performance Incentives

Job Security and Stability

Paid Training

Upskilling Opportunities

Fun Work Environment

Upskilling

Bonuses, tips

Job summary

A leading company in customer service is seeking a Bilingual Customer Service Representative to manage calls, resolve issues, and build relationships with customers. This fully remote position offers performance incentives, paid training, and career growth opportunities. Candidates should have at least one year of experience in customer service and possess excellent communication skills in English.

Qualifications

• At least 1-year proven experience as a Customer Service Representative.
• Excellent communication skills in English required.
• Familiar with technology, online calendars and scheduling.
• Solid organizational and time management skills.
• Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and CRM.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Proactive and confident with keen attention to details.

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively.
• Build sustainable relationships with customer accounts.
• Ensure customer satisfaction in every interaction.
• Keep records of customer interactions, process and update customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Ad hoc tasks.

Skills

Excellent English communication skills

Solid organizational skills

Tech savvy

Proactive & confident

Tech-savvy

MS Office

Google Calendar

Tools

MS Office

CRM software

Google Calendar

Job description

Customer Service Representative (Mexico)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Please only apply for this job if you are located in MX and LATAM.

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bilingual Customer Service Representative!

Duties and Responsibilities include but are not limited to:

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week

Location: This is a remote job

Salary: This is based on your experience and skills.

Only qualified candidates will be invited to take the assessment & scheduled for an interview.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.