Customer Service Representative (Spanish/NB) - Monterrey

Segoso Caribbean; Monterrey (Batáquez); Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Legally required benefits

Additional benefits beyond those bylaw

Paid training

Career growth opportunities

Excellent work environment

Job summary

Segoso Caribbean is seeking an on-site customer service specialist to handle calls, resolve inquiries, and guide users through our service. You will maintain a friendly, empathetic approach while recording call details and following established procedures.

Applicants should have a high school diploma and experience in customer service. Strong Spanish communication, basic computer skills, and a service-oriented attitude are essential for success.

Qualifications

• Experience in customer service or a call center (preferred).
• Strong Spanish verbal communication skills.
• Basic computer skills.
• Service-oriented attitude and friendly manner.
• Ability to resolve customer questions and situations.
• Availability to work the established schedule.

Responsibilities

• Answer customer calls and resolve their questions.
• Check and provide information about the available balance.
• Provide support when the service experiences an issue while the customer is using it.
• Guide customers on how to use and operate the service.
• Identify the customer’s situation and provide a solution according to established procedures.
• Record information from each call in the system.
• Follow up on or escape cases that require additional assistance.
• Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

Skills

Customer service

Communication

Problem solving

Empathy

Education

High school diploma

Job description

Description

Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.

Main Responsibilities

• Answer customer calls and resolve their questions.
• Check and provide information about the available balance.
• Provide support when the service experiences an issue while the customer is using it.
• Guide customers on how to use and operate the service.
• Identify the customer’s situation and provide a solution according to established procedures.
• Record information from each call in the system.
• Follow up on or escape cases that require additional assistance.
• Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

What We Offer

• Competitive salary.
• Legally required benefits.
• Additional benefits beyond those required by law.
• Paid training.
• Opportunities for career growth.
• Excellent work environment.

Benefits

• Sick days
• Company parking
• Flexible schedules
• Option for a permanent/indefinite contract
• Employee referral program
• Grocery/food vouchers

Work Location: On-site / In-person employment

Requirements

• High school diploma completed.
• Experience in customer service or a call center (preferred).
• Strong Spanish verbal communication skills and good communication abilities.
• Basic computer skills.
• Service-oriented attitude and friendly manner.
• Ability to resolve customer questions and situations.
• Availability to work the established schedule.