Customer Service Rep | Nightshift | Tier lll

Rapido Solutions Group; León; Presencial; MXN 132.000 - 158.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Punctuality bonus

Savings fund

Descripción de la vacante

Rapido Solutions Group in León, Guanajuato, Mexico, is seeking a Customer Service Representative to schedule deliveries, trace loads, and address day-to-day problems in the intermodal logistics network.

The role requires excellent communication, solid computer skills, and the ability to multitask in a fast-paced environment while supporting operations between Mexico and the U.S.

Formación

• Experience in intermodal transportation or import/export preferred.
• Excellent written and verbal communication.
• Strong computer skills and data entry.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and make decisions.

Responsabilidades

• Schedule deliveries and trace loads.
• Enter and process customer orders in system.
• Monitor on-time performance for driver delivery and pickup.
• Prepare tracking reports.
• Understand and abide by customer requirements.
• Understand rules of rail carriers and piers.
• Communicate with Dispatchers to resolve issues.
• Trace and monitor loads to prevent problems.

Conocimientos

Communication skills

Computer skills

Multitasking

Fast-paced

Descripción del empleo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Salary: $13,000 MXN / month
Additional Benefits:

$500 MXN punctuality bonus

4% savings fund

Schedule:

Monday to Friday 00:00-08:00

Job Summary:

The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick‑ups or deliveries.

Essential Functions:

• Perform prompt and complete data entry
• Enter accurate customer orders in computer system
• Monitor on‑time performance for driver delivery and pick‑up
• Prepare tracking reports
• Understand and abide by various customer requirements
• Understand the operations and rules of the various rail carriers and piers
• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
• Trace and monitor existing loads in the system to prevent problems from occurring
• Other duties as assigned

Requirements:

• Experience in intermodal transportation or import/export business preferred
• Excellent communication abilities, both written and verbal
• Excellent computer skills
• Ability to effectively multi-task when necessary
• Flexible; able to work in past‑paced environment
• Ability to work independently and make informed decisions