Carrier Operations Specialist

Rapido Solutions Group; Región Centro; Presencial; MXN 200.880 - 312.480; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Punctuality bonus (MXN 500)

Descripción de la vacante

Rapido Solutions Group, based in Guadalajara and León, connects U.S. companies with global talent and supports the transport of goods across borders.

As a Carrier Operations Representative, you will handle track and trace, load bookings, customer interactions, and spot quoting for key accounts such as USPS. Update shipment statuses in internal systems, communicate escalations, maintain carrier relations, and strive for on-time performance with a strong focus on accuracy and service quality.

Formación

• Strong team oriented mindset and cross-department collaboration.
• Excellent multitasking across platforms and systems.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to quickly learn and adapt to internal systems and tools.
• Interest in freight market trends, including seasonality, geography, and carrier types.
• Strong sense of urgency while maintaining attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proven ability to build and maintain productive internal and external relationships.
• Ability to perform well under pressure while maintaining professionalism and integrity.
• Confidence in communicating with carriers and resolving issues effectively.
• Experience or exposure to track and trace, load booking, customer service, and quoting processes is preferred.
• Fluent in English with strong attention to detail.

Responsabilidades

• Accurately update and document shipment statuses in internal systems while properly communicating any escalations.
• Perform track and trace (TT) functions, ensuring on-time performance and resolving any in-transit issues.
• Manage load bookings, ensuring all shipment details are confirmed, accurate, and properly executed.
• Contact carriers to obtain time-sensitive updates and ensure all information is recorded correctly.
• Monitor team communication channels and respond to both internal requests and external carrier inquiries.
• Provide timely customer interaction and support, ensuring a high level of service for assigned accounts.
• Assist with spot quoting when needed, based on customer requirements and market conditions.
• Proactively communicate issues to the appropriate stakeholders to ensure quick and effective resolution.
• Maintain clear and consistent communication with internal teams and external partners.
• Demonstrate a strong willingness to learn and grow within the transportation and logistics industry.
• Contribute to a positive team environment through a strong work ethic and collaborative mindset.

Conocimientos

Teamwork

Multitasking

MS Office

English fluency

Communication

Customer service

Track & trace

Load booking

Quoting

Descripción del empleo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Additional Benefits

• $500 MXN punctuality bonus
• English Level: B2 Intermediate

Close Deals, Build Relationships, and Earn More!

Carrier Operations Representatives work in conjunction with Carrier Sales Representatives to prioritize and service customers and carriers in a timely and efficient manner. This role supports day to day operations including track and trace, load bookings, customer interaction, and spot quoting for key accounts such as USPS and other customers.

What You’ll Do

• Accurately update and document shipment statuses in internal systems while properly communicating any escalations.
• Perform track and trace (TT) functions, ensuring on-time performance and resolving any in-transit issues.
• Manage load bookings, ensuring all shipment details are confirmed, accurate, and properly executed.
• Contact carriers to obtain time-sensitive updates and ensure all information is recorded correctly.
• Monitor team communication channels and respond to both internal requests and external carrier inquiries.
• Provide timely customer interaction and support, ensuring a high level of service for assigned accounts.
• Assist with spot quoting when needed, based on customer requirements and market conditions.
• Proactively communicate issues to the appropriate stakeholders to ensure quick and effective resolution.
• Maintain clear and consistent communication with internal teams and external partners.
• Demonstrate a strong willingness to learn and grow within the transportation and logistics industry.
• Contribute to a positive team environment through a strong work ethic and collaborative mindset.

Core Skills & Qualifications

• Strong team oriented mindset, with the ability to collaborate across departments.
• Excellent multitasking skills and comfort working with various technology platforms and systems.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to quickly learn and adapt to internal systems and tools.
• Interest in or knowledge of freight market trends, including seasonality, geography, and carrier types.
• Strong sense of urgency while maintaining attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proven ability to build and maintain productive internal and external relationships.
• Ability to perform well under pressure while maintaining professionalism and integrity.
• Confidence in communicating with carriers and resolving issues effectively.
• Experience or exposure to track and trace, load booking, customer service, and quoting processes is preferred.
• Fluent in English with strong attention to detail.