Customer Service Rep | Dayshift | Tier lll

Rapido Solutions Group; León; Presencial; MXN 123.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Punctuality bonus

Savings fund

Descripción de la vacante

Rapido Solutions Group is seeking a Customer Service Representative in León, Guanajuato to coordinate deliveries, trace loads, and address issues that arise for pickups and deliveries. The role emphasizes accurate data entry, customer order processing, and proactive communication with Dispatchers.

Candidates should have experience in intermodal transportation, excellent written and verbal communication, strong computer skills, and the ability to multitask in a fast-paced environment.

Formación

• Experience in intermodal transportation or import/export preferred.
• Excellent written and verbal communication abilities.
• Strong computer literacy and software skills.
• Able to multi-task in a fast-paced environment.
• Ability to work independently and make informed decisions.

Responsabilidades

• Schedule deliveries and coordinate loads.
• Enter customer orders accurately into the system.
• Monitor on-time performance for drivers and pickups.
• Prepare tracking reports and share updates with stakeholders.
• Understand and follow carrier and rail operations rules.
• Communicate with Dispatchers to resolve loading or transport issues.
• Trace and monitor loads to prevent problems.
• Carry out other duties as assigned.

Conocimientos

Intermodal experience

Communication skills

Computer skills

Multitasking

Independent decision making

Descripción del empleo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Salary:

$13,000 MXN / month

Additional Benefits:

• $500 MXN punctuality bonus
• 4% savings fund

Schedule:

Monday to Friday 07:00-16:00

Job Summary:

The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

Essential Functions:

• Perform prompt and complete data entry
• Enter accurate customer orders in computer system
• Monitor on-time performance for driver delivery and pick-up
• Prepare tracking reports
• Understand and abide by various customer requirements
• Understand the operations and rules of the various rail carriers and piers
• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
• Trace and monitor existing loads in the system to prevent problems from occurring
• Other duties as assigned

Requirements:

• Experience in intermodal transportation or import/export business preferred
• Excellent communication abilities, both written and verbal
• Excellent computer skills
• Ability to effectively multi-task when necessary
• Flexible; able to work in past-paced environment
• Ability to work independently and make informed decisions