Operations Support Specialist

Rapido Solutions Group; Región Centro; Presencial; MXN 167.000 - 301.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Punctuality bonus

Descripción de la vacante

Rapido Solutions Group in Guadalajara and León is seeking an Operations Support Specialist to provide administrative and logistical support to the transportation operations team. You will coordinate documentation, assist with scheduling, and maintain communication with drivers and customers to ensure smooth day-to-day transportation services.

The role requires strong organization, proficiency in MS Office and a Transportation Management System (TMS), plus the ability to work under pressure in a

Formación

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Logistics, or related field preferred.
• Knowledge and experience with DOT and transportation compliance regulations is a plus.

Responsabilidades

• Assist with dispatching, routing, and scheduling of transportation activities.
• Maintain communication with drivers, vendors, and customers to provide updates and resolve issues.
• Monitor transportation systems and tools to track delivery status, vehicle performance, and route efficiency.
• Prepare and manage transportation documentation, including bills of lading, manifests, and compliance records.
• Input and maintain accurate data in transportation management systems (TMS).
• Support the Operations Manager with special projects, audits, and reporting.
• Ensure compliance with DOT regulations, company policies, and safety procedures.
• Respond to service disruptions and provide real time solutions to minimize impact.
• Maintain organized files and records related to shipments, equipment, and maintenance logs.
• Collaborate with internal teams, including customer service and billing, to facilitate operations.

Conocimientos

MS Office

TMS

Organizational skills

Communication skills

Work under pressure

Educación

High school diploma

Associate's or Bachelor's in Business or Logistics

Herramientas

TMS

Descripción del empleo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Monday to Friday 07:00-15:30
Monday to Friday 13:00-21:00
Friday to Monday 19:00 to 5:00
Monday to Friday 09:00-17:00
Monday to Friday 13:00-21:00
Monday to Friday 11:00-20:00
Monday to Friday 10:00-18:00

Additional Benefits

$500 MXN punctuality bonus

English Level

B2 Intermediate

Position Summary

The Operations Support Specialist provides administrative and logistical support to the transportation operations team. This role coordinates documentation, assists with scheduling, maintains communication with drivers and customers, and helps ensure the smooth day to day functioning of transportation services.

Key Responsibilities

• Assist with dispatching, routing, and scheduling of transportation activities.
• Maintain communication with drivers, vendors, and customers to provide updates and resolve issues.
• Monitor transportation systems and tools to track delivery status, vehicle performance, and route efficiency.
• Prepare and manage transportation documentation, including bills of lading, manifests, and compliance records.
• Input and maintain accurate data in transportation management systems (TMS).
• Support the Operations Manager with special projects, audits, and reporting.
• Ensure compliance with DOT regulations, company policies, and safety procedures.
• Respond to service disruptions and provide real time solutions to minimize impact.
• Maintain organized files and records related to shipments, equipment, and maintenance logs.
• Collaborate with internal teams, including customer service and billing, to facilitate operations.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Logistics, or a related field preferred.
• Knowledge and experience with DOT and transportation compliance regulations is a plus.

Skills

• Proficiency in Microsoft Office Suite and transportation management systems (TMS).
• Strong organizational and problem solving skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure in a fast paced environment.

Daily Tasks

• Enter quote opportunities from customer engagements (Email, Phone, Text)
• Monitor assigned front email boxes for customer inquiries
• Stay logged into Load One phone system
• Review quotes created through AI for accuracy
• Report inaccurate AI created quotes to Load One development team
• Evaluate capacity options for potential quote to customer
• Determine appropriate price to offer customer
• Quote customers with a solution or response declining the opportunity
• Accept customer awarded shipments and provide tracking and pro information
• Utilize partner capacity platform or driver mobile app to communicate load opportunities
• Evaluate partner options vs Load One fleet options before assignment to capacity source
• Utilize the Load One scorecard process to offer and award shipments
• Talk to capacity partners or Load One fleet to confirm assigned load awards
• Discuss Load One and Partner quotes with those capacity sources to optimize margin
• Communicate load tenders to capacity partners
• Provide tracking updates to customers
• Document all engagements with customers and capacity sources
• Assist operations leadership in service recovery solutions
• Support all customs and border requirements
• Schedule Mexico partner capacity and drayage services
• Utilize whats app as needed for customer and partner communications