Customer Service & Order Analyst — Impact & Growth

PepsiCo Inc.; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Professional development

Wellness programs

Recognition programs

Self-learning platforms

Job summary

PepsiCo Inc. in Mexico City seeks a Customer Service Representative to manage daily order processing for Frito-Lay North America, delivering gold-standard service and maintaining performance metrics. You will partner with CSRs in GCC and with site leadership to support orders and communications.

The role emphasizes accurate order life-cycle management, proactive follow-ups, and teamwork. Fluency in English and a degree are preferred for success in a dynamic, customer-focused environment.

Qualifications

• 1-3 years of Frito Lay sales/supply chain experience.
• Bachelor’s degree preferred.
• Demonstrated capability of FLNA SAP solution.
• Strong verbal and written communication skills.
• Proficient in Microsoft Suite applications.
• Ability to provide superior customer service with strong follow up.

Responsibilities

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
• Customer communications – managing adds/cuts, missing order communication and off template orders
• Confirmation of order completion
• Backfill other CSRs on vacations

Skills

Fluent in English

Strong communication

Customer service oriented

Team collaboration

Education

Bachelor’s degree preferred

Tools

SAP FLNA

Microsoft Office

Job description

PepsiCo Inc. in Mexico City seeks a Customer Service Representative to manage daily order processing for Frito-Lay North America, delivering gold-standard service and maintaining performance metrics. You will partner with CSRs in GCC and with site leadership to support orders and communications.

The role emphasizes accurate order life-cycle management, proactive follow-ups, and teamwork. Fluency in English and a degree are preferred for success in a dynamic, customer-focused environment.