Bilingual Customer Service Analyst: Order Management

dsm-firmenich; El Salto; Remote; MXN 180,000 - 260,000; Full time

Job summary

dsm-firmenich in El Salto, Mexico is seeking a Customer Service Analyst to manage orders, communicate with customers, and ensure timely delivery. You will handle order entry, allocation, returns, and invoice disputes while coordinating status and pricing with customers, updating SAP contacts, and maintaining customer portals.

The role requires 1–3 years in related areas, strong English and Spanish skills, and the ability to identify and resolve customer issues with attention to detail and

Qualifications

• 1–3 years of experience in supporting marketing, sales, customer service, or logistics.
• Advanced English and Spanish.
• Ability to synthesize issues with customers.
• Attention to detail, organizational skills, conflict management.

Responsibilities

• Provide order management support including entry, allocation, returns, and invoice disputes.
• Coordinate order status, pricing, and delivery with customers.
• Maintain customer portals and SAP data; communicate supply issues.
• Represent account management and partner with sales.
• Compile reports for account managers.

Skills

Attention to details

Organization

Conflict management

English (Advanced)

Spanish (Advanced)

Tools

SAP

Job description

dsm-firmenich in El Salto, Mexico is seeking a Customer Service Analyst to manage orders, communicate with customers, and ensure timely delivery. You will handle order entry, allocation, returns, and invoice disputes while coordinating status and pricing with customers, updating SAP contacts, and maintaining customer portals.

The role requires 1–3 years in related areas, strong English and Spanish skills, and the ability to identify and resolve customer issues with attention to detail and