Customer Support Analyst - Flexible Schedule & Growth

PepsiCo; Ciudad de México; On-site; MXN 200,880 - 357,120; Full time

Job summary

PepsiCo is hiring a Customer Support Analyst to ensure day-to-day order processing for North America and to drive superior customer service with standard processes and metrics.

The role requires Advanced English, Intermediate Excel, and 6–12 months of administrative experience, with availability for five 8-hour days, including possible weekend shifts from 06:00 to 23:00. Join PepsiCo and contribute to a sales-focused, global team.

Qualifications

• Advanced English required due to daily communication with native speakers.
• Intermediate Excel knowledge (data entry, formulas, pivot tables).
• 6–12 months of experience with administrative tasks (filing, PO/invoice management, customer support).
• Availability to work 5 days a week, 8 hours per day; schedule may include weekends between 06:00 and 23:00.

Responsibilities

• Ensures day-to-day order processing for North America, including order confirmation and cleansing.
• Manages customer communications, adds/cuts, missing orders, and off-template orders.
• Confirms order completion and maintains site performance metrics.

Skills

Advanced English

Intermediate Excel

Job description

PepsiCo is hiring a Customer Support Analyst to ensure day-to-day order processing for North America and to drive superior customer service with standard processes and metrics.

The role requires Advanced English, Intermediate Excel, and 6–12 months of administrative experience, with availability for five 8-hour days, including possible weekend shifts from 06:00 to 23:00. Join PepsiCo and contribute to a sales-focused, global team.