Customer Service Executive

Jobtailor; México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Jobtailor in Mexico City seeks a customer service professional for logistics operations. You will process daily booking requests, ensure PIL data accuracy, and coordinate with Documentation and Sales teams to meet client requirements.

The ideal candidate has a Bachelor’s in Business or Logistics, solid communication skills, and a customer-first mindset. This role emphasizes problem solving, multitasking, and maintaining high service levels in a fast-paced environment.

Formación

• Bachelor’s degree in Business, Logistics, or related field required.
• Experience in customer service within the shipping or logistics industry.
• Knowledge of import/export processes and documentation.
• Strong organizational and problem-solving skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficiency in MS Office and CRM software.
• English resume preferred; Mexican work eligibility required.

Responsabilidades

• Download and process daily booking requests and send them to customers within the required period.
• Handle customer requests promptly and professionally.
• Ensure PIL system fields (route, weight, POL/POD, commodity, temperature) are accurate.
• Communicate with Documentation and Sales teams to resolve issues.
• Maintain customer-specific requirements to ensure service consistency.
• Follow up on regular and BID customer bookings and inquiries.
• Provide excellent phone attendance and customer experience.
• Assist customers with problem solving and liaise with internal departments to resolve grievances.
• Encourage adoption of Pocket PIL and migrate volume from other platforms.

Conocimientos

Customer Service

Communication

Organizational Skills

Problem Solving

Multitasking

Attention to Detail

Teamwork

Shipping Software

CRM Software

Educación

Bachelor’s degree in Business, Logistics, or related field

Herramientas

PIL System

CRM Software

MS Office

Shipping Software

Descripción del empleo

• Download and process daily booking requests and send them to customers within the required period
• Handle customer requests promptly
• Ensure route, weight, POL/POD, commodity, temperature, and other information is accurate in the PIL system
• Communicate with Documentation and Sales teams
• Maintain customer-specific requirements to ensure consistency of PIL service
• Follow up on regular and BID customer bookings
• Provide excellent phone attendance and customer experience
• Assist customers with problem solving
• Liaise with internal departments to resolve customer grievances
• Ensure customers adopt Pocket PIL and migrate volume from other platforms

Requirements

• Bachelor's degree in Business, Logistics, or related field
• Experience in customer service within the shipping or logistics industry
• Knowledge of import/export processes and documentation
• Strong organizational and problem-solving skills
• Strong communication, negotiation, and interpersonal skills
• Proficiency in MS Office and CRM software
• Preferably B1, B2, or higher level in Speaking, Listening & Reading
• Customer-first mindset with exceptional interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Ability to multitask and perform under pressure in a fast-paced, dynamic environment
• Proactive and solutions-oriented approach
• Team player with a collaborative attitude
• Familiarity with shipping and logistics software
• Adaptability and commitment to continuous improvement
• Must be a Mexican national or have legal rights to work in Mexico
• Resume must be submitted in English

Core Competencies

Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing customer requests and ensuring accurate documentation and service delivery.

Highest-signal resume keywords

• Customer Service Experience
• Knowledge of Import/Export Processes
• Proficiency in MS Office
• Strong Communication Skills
• Detail-Oriented

ATS Optimization Keywords

Hard Skills

• Logistics Management
• Documentation Handling
• Problem Solving
• Organizational Skills
• Multitasking
• Shipping Software Familiarity

Soft Skills

• Interpersonal Skills
• Negotiation Skills
• Team Collaboration
• Proactive Approach
• Adaptability

Industry Keywords

• Shipping Industry
• Logistics Industry
• Customer Experience
• BID Customer Bookings
• Pocket PIL

Tools & Technologies

• CRM Software
• PIL System