Customer Service Logistics

Valid; Cuernavaca; Híbrido; MXN 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Life insurance

Professional development

International exposure

Descripción de la vacante

Global Technology Company is seeking a Customer Service & Logistics Executive to drive end-to-end order management and cross-border shipments in a hybrid role based in Cuernavaca, Morales, Mexico. You will coordinate domestic and international shipments, monitor KPIs, and collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure seamless operations.

The ideal candidate has 2+ years in logistics or customer service, experience with ERP/CRM tools, and fluency in

Formación

• Bachelor's degree or higher in Logistics, Supply Chain, International Trade, Business Administration, or related field
• At least 2 years of experience in Logistics, Customer Service, Supply Chain, or Operations
• Experience coordinating international shipments and import/export documentation is desirable
• Experience with ERP/CRM platforms such as Navision, Salesforce, Jira, or PLM is a plus
• Advanced Microsoft Office skills and English/Spanish proficiency

Responsabilidades

• Act as the primary point of contact for assigned Telecom customers across LATAM
• Manage customer orders throughout the order lifecycle with timely delivery and proactive communication
• Coordinate domestic and international shipments from Mexico and Asia to customers across Mexico and Latin America
• Monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency
• Prepare and validate import/export documentation including invoices, packing lists, certificates of origin, and customs docs
• Track shipments end-to-end, resolve logistics issues, and monitor KPIs such as OTIF, lead time, and supplier performance
• Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure operational excellence
• Manage customer complaints and coordinate quality-related issues with the Global Quality team
• Generate production status reports and provide regular updates to the Sales team
• Support product configuration activities with the PLM team and ensure technical docs are shared with manufacturing sites
• Identify opportunities for continuous improvement to enhance customer satisfaction and efficiency

Conocimientos

Communication

Planning

Problem-solving

Multi-tasking

Team player

Quality-minded

Educación

Bachelor's degree or higher in Logistics / Supply Chain / International Trade / Business Admin

Herramientas

Navision

Salesforce

Jira

PLM

Descripción del empleo

Join Our Global Technology Company – Customer Service & Logistics Executive (Hybrid – Cuernavaca, Morales, Mexico)

Key Responsibilities:

• Act as the primary point of contact for assigned Telecom customers across LATAM.
• Manage customer orders throughout the entire order lifecycle, ensuring timely delivery and proactive communication.
• Coordinate domestic and international shipments from Mexico and Asia to customers across Mexico and Latin America.
• Monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency.
• Prepare and validate import/export documentation, including invoices, packing lists, certificates of origin, and customs documentation.
• Track shipments end-to-end, resolve logistics issues, and monitor KPIs such as OTIF, lead time, logistics costs, and supplier performance.
• Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure operational excellence.
• Manage customer complaints and coordinate quality-related issues with the Global Quality team.
• Generate production status reports and provide regular updates to the Sales team.
• Support product configuration activities together with the PLM team and ensure technical documentation is correctly shared with manufacturing sites.
• Identify opportunities for continuous improvement to enhance customer satisfaction and operational efficiency.

Education & Experience:

• Bachelor's degree or Higher Vocational Training in Logistics, Supply Chain, International Trade, Business Administration, or a related field.
• At least 2 years of experience in Logistics, Customer Service, Supply Chain, or Operations.
• Experience coordinating international shipments, import/export documentation, or logistics operations is highly desirable.
• Experience working with ERP/CRM platforms such as Navision, Salesforce, Jira, or PLM is a plus.
• Advanced Microsoft Office skills.
• Spanish and English proficiency.

Desired Skills & Competencies:

• Excellent communication and customer service skills.
• Strong planning and organizational abilities.
• Problem-solving mindset and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Team player with a collaborative and proactive attitude.
• Quality-focused and committed to continuous improvement.

What We Offer:

• Flexible working environment.
• Private health and life insurance because we care about your well-being.
• The opportunity to join a leading global technology company serving customers worldwide.
• International exposure working with multicultural teams across LATAM and other regions.
• Professional development and career growth opportunities.
• A collaborative environment focused on innovation, customer satisfaction, and operational excellence.

If you're passionate about customer service, logistics, and international operations, we'd love to hear from you!