Customer satisfaction - entry level

Arrow Enterprise Computing Solutions; Tlaquepaque; Hybrid; MXN 155,000 - 201,000; Full time

Benefits offered by this job

Christmas bonus 30 days? of Christmas

Vacation premium 40%

12 vacation days plus 2 floating days

Savings Fund

Life Insurance

Healthcare Insurance

Prescription Eyeglasses

Dental Assistance

Food Vouchers

Restaurant Vouchers

Growth Opportunities

Job summary

Arrow Enterprise Computing Solutions is seeking an entry-level Customer satisfaction role in Mexico. The team handles product returns, RMA coordination, and customer communications to ensure smooth processes.

The role requires 0-2 years of relevant experience, strong MS Office skills, and excellent English communication. Hybrid work options and comprehensive benefits are offered as part of the package.

Qualifications

• 0-2 years of relevant experience in Customer Service, Returns, quality review and warehouse collaboration.
• Knowledge of MS Office - Excel, Word, Outlook.
• Effective communication skills across multiple departments (warehouse, sales, asset, customers).
• Advanced written and verbal communication skills in English.
• Experience with CRM / Ticket systems.
• Troubleshooting skills, adaptability, competent multitasker.
• Flexible with schedule.

Responsibilities

• Facilitate the product return and replacement process.
• Support RMA Production Control and Vendor Returns through RMA research, admin tasks, and process improvements.
• Respond to and process RMA requests, including issuing credit to customers.
• Investigate RMA requests through order history, inventory adjustments, and documentation.
• Interface with warehouses, sales, asset, and suppliers for issue resolution.
• Manage internal and external communications via email, chat, and phone.
• Document all return transactions accurately in the system.
• Obtain RMA approval from suppliers and initiate return shipments.

Skills

MS Office

English (Advanced)

Tools

CRM systems

Ticket systems

Job description

Position:

Customer satisfaction - entry level

Job Description:

Why You'll Love This Job:

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.

Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

• Responsible for facilitating the product return and replacement process
• Provide support to the department, RMA Production Control and Vendor Returns through RMA research, administrative tasks, and process improvements
• Respond to and process RMA requests, including issuing credit to customers
• Investigate customer RMA requests through WMS transaction history, Unity/CORS/DMS order history, inventory adjustments, special handling requirements, quality alerts, review of QOIs, datasheets and other documentations
• Interface with multiple warehouses, sales, asset, and suppliers for issue resolution
• Manage internal and external communications that come through the email, chat and phone
• Document all return transactions accurately in the system.
• Obtain RMA approval from the supplier by submitting return requests through email or supplier portal, ensuring all required documentation is included.
• Initiate return shipment to the supplier upon RMA approval, track delivery, and follow up to obtain the failure analysis report and final disposition of the returned material.

Who We're Looking For

• 0-2 years of relevant experience related in Customer Service, Returns, review Quality of product and warehouse collaboration.
• Knowledge of MS Office - Excel, Word, Outlook
• Effective communication skills across multiple departments (warehouse, sales, asset, customers)
• Advanced written and verbal communication skills in English
• Experience with CRM / Ticket systems
• Troubleshooting skills, adaptability, competent multitasker
• Flexible with schedule

What's In It For You

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Savings Fund
• Life Insurance
• Healthcare Insurance
• Prescription Eyeglasses benefit
• Dental Assistance
• Food Vouchers
• Restaurant Vouchers
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate:

$13,875.00 - $18,000.00 MXN Monthly

#LI-Hybrid

#LI-DR1

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

Location

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type

Full time

Job Category

Supply Chain Services