Customer Order Specialist

Intugo Mexico; Región Centro; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Paid training

15 PTO days during first year

Mexican law benefits

Two schedule options

Descripción de la vacante

Intugo Mexico is seeking a Customer Operations Specialist – Order Management to support creation and management of customer service orders. You will ensure orders are accurate, coordinate with internal teams, and assist the sales process through efficient order management.

The role requires English proficiency and 2–5 years of experience in sales support or customer operations within a service industry. Strong organizational skills and CRM proficiency are valued.

Formación

• Advanced English proficiency is required.
• Strong attention to detail and organizational skills are essential.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Create accurate and detailed service orders based on completed work.
• Review customer requirements to ensure information is complete.
• Coordinate with internal departments to assign assets to the Inside Sales Representative.
• Collaborate with Sales and Operations to gather information for order creation.
• Identify opportunities to improve order creation processes and workflow efficiency.
• Maintain accurate data and documentation.

Conocimientos

Advanced English

Attention to detail

Time management

Communication skills

Problem solving

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Job Description

At Intugo, we partner with international companies by providing administrative and operational support that helps them grow while creating quality employment opportunities in our community.

We are currently seeking a Customer Operations Specialist – Order Management to support the creation and management of customer service orders. This role is responsible for ensuring service orders are completed accurately, coordinating with internal departments, and supporting the sales process through efficient order management.

Key Responsibilities

• Create accurate and detailed service orders based on previously completed work.
• Review customer requirements and specifications to ensure all necessary information is included.
• Ensure eligible assets are properly assigned and transferred to the appropriate Inside Sales Representative.
• Collaborate with Sales and Operations teams to gather information required for order creation.
• Identify opportunities to improve order creation processes and workflow efficiency.
• Maintain accurate data and documentation.
• Identify sales opportunities based on previous customer services.
• Prepare quotes and submit them to the Sales team.
• Process and submit orders once sales opportunities have been closed.

Required Qualifications

• Advanced English proficiency (required).
• 2–5 years of experience in sales support, customer operations, or an administrative role, preferably within a service industry.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Effective time management skills.
• Proficiency in Microsoft Office and CRM software.
• Understanding of sales processes and the sales funnel, including lead generation, qualification, and conversion.

Benefits

• Competitive salary.
• Private medical insurance (employee only).
• 30-day Christmas bonus (Aguinaldo).
• 15 PTO days during the first year, increasing with tenure.
• Mexican law benefits.
• Paid training.
• Monday–Friday schedule with two schedule options.