Customer Service Tier 1 (Temporary)

Intugo Mexico; Ciudad Madero; Remote; MXN 135,000 - 183,000; Part time

Benefits offered by this job

Performance bonus

Grocery vouchers

Remote work bonus

Legal benefits

Job summary

Intugo Mexico is seeking a Customer Service Representative to provide compassionate, professional support to donors and catalog customers for charitable organizations. The role emphasizes excellent English communication, empathy, and handling sensitive conversations with tact.

Responsibilities include addressing inquiries patiently, representing the charity's mission, and building connections across diverse communities while maintaining discretion and accuracy in all interactions.

Qualifications

• Excellent English pronunciation and communication skills.
• Strong verbal and written English communication.
• Strong customer service skills.
• Demonstrated patience, tact, empathy, and compassion.
• Ability to professionally manage sensitive conversations and interactions.
• Owning a Suitable Equipment for the position

Responsibilities

• Provide professional and compassionate customer service to donors and catalog customers.
• Handle customer inquiries with patience, tact, and empathy, particularly when assisting older adults or vulnerable individuals.
• Communicate clearly and professionally while representing the charity's mission and values.
• Build positive connections with individuals from diverse backgrounds and communities.
• Navigate sensitive situations and complaints with discretion and respect.
• Provide accurate information and support throughout customer interactions.

Skills

English proficiency

Empathy

Patience

Customer service

Job description

At Intugo, we partner with a foreign company specializing in customer experience management (CXM) and business process outsourcing (BPO). We are currently seeking a Customer Service Representative who will be responsible for providing compassionate and professional support to donors and customers of charitable organizations.

This role requires excellent English communication skills, empathy, patience, and the ability to handle sensitive conversations while providing a respectful customer experience.

Key Responsibilities

• Provide professional and compassionate customer service to donors and catalog customers.
• Handle customer inquiries with patience, tact, and empathy, particularly when assisting older adults or vulnerable individuals.
• Communicate clearly and professionally while representing the charity's mission and values.
• Build positive connections with individuals from diverse backgrounds and communities.
• Navigate sensitive situations and complaints with discretion and respect.
• Provide accurate information and support throughout customer interactions.

Requirements

• Excellent English pronunciation and communication skills.
• Strong verbal and written English communication.
• Strong customer service skills.
• Demonstrated patience, tact, empathy, and compassion.
• Ability to professionally manage sensitive conversations and interactions.
• Owning a Suitable Equipment for the position

Preferred Qualifications

• Previous experience working with charities, nonprofit organizations, donors, or similar customer service programs.

Compensation & Benefits

• Monthly Salary: MXN $14,280
• Performance Bonus
• Grocery Vouchers
• Remote Work Bonus
• Legal benefits

This is a Remote and a Temporary position***