Bilingual Application Specialist

Intugo Mexico; Región Centro; Vor Ort; MXN 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Monthly bonus

Mexican law benefits

Grocery vouchers

4% savings fund

Christmas bonus

Paid training

Mon-Fri schedule

Zusammenfassung

Intugo Mexico is seeking Bilingual Application Specialists to support a U.S.-based Social Security Disability advocacy firm. You will guide clients through the disability application process, complete online forms accurately, and gather medical information with compassion.

This role requires advanced English, call center experience, and excellent written and spoken communication. You will work Monday–Friday, with training provided and competitive Mexican benefits.

Qualifikationen

• Advanced English proficiency.
• Previous experience in a call center or customer service environment.
• Strong customer service skills with empathy.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Ability to meet productivity and quality standards.
• Proficiency with Windows OS, internet navigation, and common computer applications.

Aufgaben

• Guide clients through the Social Security Disability application process.
• Complete online applications accurately and efficiently.
• Ask detailed questions to gather personal and medical information required for disability benefits.
• Use multiple internal systems and web-based platforms to process applications.
• Demonstrate empathy, patience, and professionalism during every interaction.
• Maintain confidentiality of sensitive client information.
• Ensure all documentation is complete and accurate.

Kenntnisse

Advanced English

Call center experience

Customer service

Communication skills

Empathy

Detail-oriented

Productivity standards

Windows OS

Internet navigation

Common computer applications

Tools

Microsoft Office

Jobbeschreibung

At Intugo, we partner with international companies by providing administrative and operational support that helps them grow while creating quality employment opportunities in our community.

We are currently seeking Bilingual Application Specialists to support a U.S.-based Social Security Disability advocacy firm. In this role, you will assist clients throughout the disability application process, ensuring applications are completed accurately while providing compassionate and professional customer service.

Key Responsibilities

• Guide clients through the Social Security Disability application process.
• Complete online applications accurately and efficiently.
• Ask detailed questions to gather personal and medical information required for disability benefits.
• Use multiple internal systems and web-based platforms to process applications.
• Demonstrate empathy, patience, and professionalism during every interaction.
• Maintain confidentiality of sensitive client information.
• Ensure all documentation is complete and accurate.

Required Qualifications

• Advanced English proficiency (required).
• Previous experience in a call center or customer service environment.
• Strong customer service skills with the ability to demonstrate empathy.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Ability to meet productivity and quality standards.
• Proficiency with Windows OS, internet navigation, and common computer applications.

Benefits

• Competitive salary.
• Monthly performance bonus based on productivity and attendance.
• Mexican law benefits.
• Grocery vouchers.
• 4% savings fund.
• Christmas bonus (increases with tenure).
• Paid training.
• Monday–Friday schedule.