Contact Center

Intugo; Región Centro; On-site; MXN 185,000 - 250,000; Full time

Benefits offered by this job

Legal benefits

30 days Christmas bonus

Food vouchers

Private medical insurance

Weekly pay

Job summary

Intugo, in Guadalajara, is seeking a Contact Center Specialist to be the first point of contact for patients and customers, delivering professional support and coordinating appointments to ensure a positive patient experience.

You will verify patient information, answer inquiries, and contribute to service levels with strong communication and problem-solving skills. This in-office role offers competitive benefits and a weekly pay schedule.

Qualifications

• Bachelor's degree required.
• Excellent verbal and written communication skills.
• Strong problem-solving and a customer-focused mindset.
• Experience in customer service, contact centers, healthcare, or patient access.

Responsibilities

• Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Meet performance expectations for quality, productivity, attendance, and service levels.

Skills

Verbal communication

Written communication

Problem solving

Customer focus

Education

Bachelor's Degree

Job description

At Intugo, we partner with a foreign company specializing in healthcare revenue cycle management (RCM) and technology-enabled patient services. We are currently seeking a Contact Center Specialist who will serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, resolving inquiries, and helping deliver a positive patient experience.

Key Responsibilities

• Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Meet performance expectations for quality, productivity, attendance, and service levels.

Requirements

• Bachelor's Degree
• Strong verbal and written communication skills.
• Strong problem-solving skills and a customer-focused mindset.
• Previous experience in customer service, contact centers, healthcare, or patient access.

Compensation & Benefits

• Monthly Salary: $19,500 MXN
• Payment: Weekly.
• Legal benefits.
• 30 days of Christmas bonus.
• Food vouchers.
• Private medical insurance.

Position Details

Employment Type: Full-time

Location: Guadalajara

Job Type: Full-time

License/Certification

• Degree Certification (Required)
• Modality: In Office