Customer Service Tier 1 (Temporary)

Intugo; Xico; A distancia; MXN 145.000 - 174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Grocery Vouchers

Remote Work Bonus

Legal benefits

Remote position

Temporary position

Descripción de la vacante

Intugo seeks a Customer Service Representative to support donors and catalog customers with compassionate, professional service. The role emphasizes excellent English communication, empathy, and the ability to handle sensitive conversations while upholding the charity's values.

Remote options and a temporary position are available, with compensation including a monthly MXN salary, a performance bonus, grocery vouchers, and a remote work bonus.

Formación

• Excellent English pronunciation and communication skills.
• Strong verbal and written English communication.
• Strong customer service skills.
• Demonstrated patience, tact, empathy, and compassion.
• Ability to professionally manage sensitive conversations and interactions.
• Own suitable equipment for the position.

Responsabilidades

• Provide professional and compassionate customer service to donors and catalog customers.
• Handle customer inquiries with patience, tact, and empathy, particularly when assisting older adults or vulnerable individuals.
• Communicate clearly and professionally while representing the charity's mission and values.
• Build positive connections with individuals from diverse backgrounds and communities.
• Navigate sensitive situations and complaints with discretion and respect.
• Provide accurate information and support throughout customer interactions.

Conocimientos

English proficiency

Customer service

Empathy

Patience

Sensitive conversations

Descripción del empleo

At Intugo, we partner with a foreign company specializing in customer experience management (CXM) and business process outsourcing (BPO). We are currently seeking a Customer Service Representative who will be responsible for providing compassionate and professional support to donors and customers of charitable organizations. This role requires excellent English communication skills, empathy, patience, and the ability to handle sensitive conversations while providing a respectful customer experience.

Key Responsibilities

• Provide professional and compassionate customer service to donors and catalog customers.
• Handle customer inquiries with patience, tact, and empathy, particularly when assisting older adults or vulnerable individuals.
• Communicate clearly and professionally while representing the charity's mission and values.
• Build positive connections with individuals from diverse backgrounds and communities.
• Navigate sensitive situations and complaints with discretion and respect.
• Provide accurate information and support throughout customer interactions.

Requirements

• Excellent English pronunciation and communication skills.
• Strong verbal and written English communication.
• Strong customer service skills.
• Demonstrated patience, tact, empathy, and compassion.
• Ability to professionally manage sensitive conversations and interactions.
• Owning a Suitable Equipment for the position

Preferred Qualifications

• Previous experience working with charities, nonprofit organizations, donors, or similar customer service programs.

Compensation & Benefits

• Monthly Salary: MXN $14,280
• Performance Bonus
• Grocery Vouchers
• Remote Work Bonus
• Legal benefits

Remote and a Temporary position***