Customer Service Tier 1 (Temporary)

Intugo México; Ciudad Madero; Remote; MXN 135,000 - 183,000; Full time

Benefits offered by this job

Performance Bonus

Grocery Vouchers

Remote Work Bonus

Legal benefits

Job summary

Intugo México is seeking a Customer Service Representative to support donors and catalog customers for charitable organizations. The role emphasizes compassionate, professional English communication and patience when handling sensitive conversations.

The position is remote and temporary, with a monthly MXN 14,280 salary plus a performance bonus, grocery vouchers, a remote work bonus, and legal benefits. It requires strong English skills and a respectful customer experience across diverse

Qualifications

• Excellent English pronunciation and communication.
• Strong verbal and written English communication.
• Strong customer service skills.
• Patience, tact, empathy, and compassion.
• Ability to professionally manage sensitive conversations.
• Owning suitable equipment for the position.

Responsibilities

• Provide professional and compassionate customer service to donors and catalog customers.
• Handle customer inquiries with patience, tact, and empathy.
• Communicate clearly and professionally while representing the charity's mission and values.
• Build positive connections with individuals from diverse backgrounds.
• Navigate sensitive situations and complaints with discretion and respect.
• Provide accurate information and support throughout customer interactions.

Skills

English Proficiency

Customer Service

Patience & Empathy

Communication Skills

Sensitive Conversations

Equipment Ownership

Job description

At Intugo, we partner with a foreign company specializing in customer experience management (CXM) and business process outsourcing (BPO). We are currently seeking a Customer Service Representative who will be responsible for providing compassionate and professional support to donors and customers of charitable organizations.

This role requires excellent English communication skills, empathy, patience, and the ability to handle sensitive conversations while providing a respectful customer experience.

Key Responsibilities

• Provide professional and compassionate customer service to donors and catalog customers.
• Handle customer inquiries with patience, tact, and empathy, particularly when assisting older adults or vulnerable individuals.
• Communicate clearly and professionally while representing the charity's mission and values.
• Build positive connections with individuals from diverse backgrounds and communities.
• Navigate sensitive situations and complaints with discretion and respect.
• Provide accurate information and support throughout customer interactions.

Requirements

• Excellent English pronunciation and communication skills.
• Strong verbal and written English communication.
• Strong customer service skills.
• Demonstrated patience, tact, empathy, and compassion.
• Ability to professionally manage sensitive conversations and interactions.
• Owning a Suitable Equipment for the position

Preferred Qualifications

• Previous experience working with charities, nonprofit organizations, donors, or similar customer service programs.

Compensation & Benefits

• Monthly Salary: MXN $14,280
• Performance Bonus
• Grocery Vouchers
• Remote Work Bonus
• Legal benefits

This is a Remote and a Temporary position***