Customer Operations Specialist II: Order & Service Lead

HP; Tlaquepaque; On-site; MXN 180,000 - 260,000; Full time

Job summary

HP in Mexico is seeking a Customer Operations Specialist II to serve as the first point of contact for regular customer accounts, handling daily operational matters and supporting top-tier customers.

You will resolve order status, returns, deliveries, invoicing, and post-sales activities while collaborating with sales, logistics, and other teams to improve processes and drive customer satisfaction.

Qualifications

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
• Medium to strong English and local language proficiency.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

Responsibilities

• Acts as a first point of contact for regular, on-going customer accounts and some top-tier customers on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on internal processes to other functions and organizations.

Skills

Intermediate communication

English mastery

Operational issue understanding

Problem-solving

End-to-end sales knowledge

Local legal compliance

Team collaboration

Organizational skills

Education

First level university degree or equivalent

Job description

HP in Mexico is seeking a Customer Operations Specialist II to serve as the first point of contact for regular customer accounts, handling daily operational matters and supporting top-tier customers.

You will resolve order status, returns, deliveries, invoicing, and post-sales activities while collaborating with sales, logistics, and other teams to improve processes and drive customer satisfaction.