Customer Operations Specialist II — Elevate Order & Support

HP

Tlaquepaque

On-site

MXN 240,000 - 300,000

Full time

44 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

HP in Mexico is seeking a Customer Operations Specialist II to act as the first contact for regular customer accounts and some top-tier customers on daily matters. You will resolve operational issues across the end-to-end sales process and collaborate with sales, supply chain, and logistics to ensure smooth order status, deliveries, and invoicing.

The role requires a first-level university degree with 2–4 years of related experience, and mastery of English and the local language to communicate

Qualifications

First level university degree or equivalent experience.
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Mastery in English and local language as required.

Responsibilities

Be the first point of contact for regular customer accounts and some top-tier customers on daily matters.
Resolve operational issues from the end-to-end sales process (order status, returns, deliveries, invoicing, post-sales).
Engage with sales, supply chain, and logistics to resolve issues related to customer support.
Serve as expert on a specialized topic and train team members.
Contribute to process optimization by collaborating with HP groups.
Represent the team as SME on internal processes to other functions.