Hybrid Customer Care & Escalations Specialist

Hewlett Packard Enterprise; Región Centro; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Career development programs

Inclusive culture

Descripción de la vacante

Hewlett Packard Enterprise in Mexico is seeking an experienced Customer Relations Specialist to support end-users, dealers and service providers with escalated issues by phone and email. You will act as a liaison for field staff and executives to resolve customer satisfaction concerns, including availability, pricing and warranty issues.

The role requires solid communication, writing and presentation skills, and a background in technical support or related service environments.

Formación

• Bachelor's degree or equivalent with 2-4 years related experience or Master's degree and up to two years experience.
• 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry.
• Technical training in the company or other manufacturers' product lines.

Responsabilidades

• Provide professional solutions to company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
• Applies intermediate level of subject matter knowledge to solve a variety of common business issues and acts as an informed team member providing analysis and limited project direction input.

Conocimientos

Customer Relations

Verbal Communication

OS Knowledge

Writing Skills

Presentation Skills

Legal & Compliance

Educación

Bachelor's degree or equivalent with 2-4 years experience; Master's degree up to two years

Descripción del empleo

Hewlett Packard Enterprise in Mexico is seeking an experienced Customer Relations Specialist to support end-users, dealers and service providers with escalated issues by phone and email. You will act as a liaison for field staff and executives to resolve customer satisfaction concerns, including availability, pricing and warranty issues.

The role requires solid communication, writing and presentation skills, and a background in technical support or related service environments.