Key Account Operations Lead

Nearshore Business Solutions; Hermosillo; Presencial; MXN 223.000 - 267.000; Jornada completa

Descripción de la vacante

Nearshore Business Solutions in Hermosillo, Sonora, Mexico is seeking a Key Account Operations Specialist to manage customer operations, sales fulfillment, and process execution across the customer lifecycle.

The role focuses on ensuring requests, quotations, documentation, and orders are completed accurately and on time, coordinating with internal teams, maintaining CRM/ERP records, and driving continuous improvement to boost customer satisfaction.

Formación

• Bachelor's degree in Engineering, Business Administration, Industrial Management, Operations, or related field (preferred).
• Experience in customer operations, sales support, order management, customer service, sales fulfillment, or similar operational roles.
• Experience working with ERP and CRM platforms while maintaining accurate documentation and customer records.
• Strong organizational skills with exceptional attention to detail and a process-oriented mindset.
• Excellent written and verbal communication skills with the ability to manage customer expectations professionally.
• Advanced English proficiency required.
• Ability to prioritize multiple tasks, coordinate cross-functional teams, and maintain high responsiveness in a fast-paced environment.

Responsabilidades

• Serve as the primary operational point of contact for assigned customer accounts, ensuring timely and professional communication throughout the order lifecycle.
• Receive, validate, process, and coordinate customer RFQs while ensuring compliance with internal workflows and service level agreements (SLAs).
• Monitor quotations, orders, shipments, lead times, and ETA updates to maintain operational continuity and customer visibility.
• Coordinate with Engineering, Supply Chain, Sales, and other internal teams to resolve operational issues and maintain execution timelines.
• Maintain accurate customer records, opportunity tracking, documentation, and activity logs within the CRM and ERP systems.
• Execute proactive customer follow-ups, manage escalations through resolution, and communicate operational updates to maintain customer confidence.
• Identify process improvement opportunities while ensuring compliance with operational procedures, documentation standards, and workflow requirements.

Conocimientos

Organization

Attention to detail

Communication skills

English proficiency

Multitasking

Educación

Bachelor's degree in Engineering, Business Administration, Industrial Management, Operations, or related field

Herramientas

ERP systems

CRM systems

Descripción del empleo

Nearshore Business Solutions in Hermosillo, Sonora, Mexico is seeking a Key Account Operations Specialist to manage customer operations, sales fulfillment, and process execution across the customer lifecycle.

The role focuses on ensuring requests, quotations, documentation, and orders are completed accurately and on time, coordinating with internal teams, maintaining CRM/ERP records, and driving continuous improvement to boost customer satisfaction.