Customer Operations Specialist II

HP; Tlaquepaque; On-site; MXN 240,000 - 300,000; Full time

Job summary

HP in Mexico is seeking a Customer Operations Specialist II to act as the first contact for regular customer accounts and some top-tier customers on daily matters. You will resolve operational issues across the end-to-end sales process and collaborate with sales, supply chain, and logistics to ensure smooth order status, deliveries, and invoicing.

The role requires a first-level university degree with 2–4 years of related experience, and mastery of English and the local language to communicate

Qualifications

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
• Mastery in English and local language as required.

Responsibilities

• Be the first point of contact for regular customer accounts and some top-tier customers on daily matters.
• Resolve operational issues from the end-to-end sales process (order status, returns, deliveries, invoicing, post-sales).
• Engage with sales, supply chain, and logistics to resolve issues related to customer support.
• Serve as expert on a specialized topic and train team members.
• Contribute to process optimization by collaborating with HP groups.
• Represent the team as SME on internal processes to other functions.

Skills

English proficiency

Communication skills

Analytical skills

Sales operations knowledge

Education

Bachelor's degree or equivalent

Job description

Description -

Applies

Customer Operations Specialist II

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities

• Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on internal processes to other functions and organizations.

Education And Experience Required

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge And Skills

• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"