Customer Operations Specialist II

Hewlett Packard Co.; Tlaquepaque; Híbrido; MXN 210 000 - 330 000; Tempo integral

Resumo da oferta

Hewlett Packard Co. seeks a Customer Operations Specialist II in Tlaquepaque to manage daily customer accounts and top-tier client queries. You will resolve issues across order status, returns, invoicing, and post-sales programs while coordinating with sales, supply chain, and logistics.

You may train teammates on order management and special pricing. This role emphasizes process optimization, cross-functional teamwork, and acting as a subject matter expert on internal HP processes, with

Qualificações

• First level university degree or equivalent experience.
• Typically 2–4 years of related experience in sales operations or customer service.

Responsabilidades

• Acts as a first point of contact for regular customer accounts and some top-tier customers on daily operational matters.
• Resolves operational issues from the end-to-end sales process (order status, returns, deliveries, invoicing, post-sales programs).
• Collaborates with sales, supply chain, and logistics to resolve issues related to customer support.
• Trains team members on specialized topics (order management, special pricing).
• Helps optimize processes by collaborating with other HP groups to improve day-to-day activities.
• Represents the team as a subject matter expert on internal processes to other functions.

Conhecimentos

Communication skills

Problem solving

Analytical skills

Teamwork

English proficiency

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

## Customer Operations Specialist IIApply: Tlaquepaque, Jalisco, Mexico: Full time: Posted Today: End Date: October 18, 2026 (5 days left to apply): 3169247Customer Operations Specialist II**Description -**Applies ***intermediate*** level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.***Responsibilities:**** Acts as a first point of contact for regular, on-going customer accounts and some \"top-tier\" customers, on daily operational matters.* Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).* Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.* Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.* Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.* Represents team as a subject matter expert on internal processes to other functions and organizations.***Education and Experience Required:**** First level university degree or equivalent experience.* Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).***Knowledge and Skills:**** Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.* Intermediate understanding of moderately complex internal operational issues.* Developed problem-solving and analytical skills.* Broad knowledge of the end-to-end process of sales operations.* Developing knowledge of local legal compliance issues.* Demonstrated teamwork and collaboration skills.* Ability to structure and apply developed organizational skills to manage daily operational issues.**Job -**Sales Operations**Schedule -**Full time**Shift -**No shift premium (Mexico)**Travel -****Relocation -****Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal\"