Hybrid Customer Relations & Escalation Specialist

Zerto; Tlaquepaque; Híbrido; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise in Mexico is seeking a Customer Account Specialist to handle escalated cases from end-users, dealers and service providers, via phone and written correspondence. The role includes serving as a liaison for field employees and channel partners on customer satisfaction issues and related concerns, while maintaining high standards of service.

The ideal candidate has a Bachelor's degree, strong English communication skills, and 4+ years in telephone support, including 2

Formación

• Bachelor's degree completed.
• English communication skills, written and verbal.
• 4+ years in telephone support in a service or end-user environment.
• 2 years of experience in the microcomputer industry.

Responsabilidades

• Provide professional solutions to end-users, dealers and service providers for escalated cases via phone and written correspondence.
• Act as escalation link for field staff and channels on customer satisfaction, availability, pricing, product safety and dealer complaints.

Conocimientos

Customer relations

Verbal communication

Written communication

Operating systems knowledge

Educación

Bachelor's degree

Descripción del empleo

Hewlett Packard Enterprise in Mexico is seeking a Customer Account Specialist to handle escalated cases from end-users, dealers and service providers, via phone and written correspondence. The role includes serving as a liaison for field employees and channel partners on customer satisfaction issues and related concerns, while maintaining high standards of service.

The ideal candidate has a Bachelor's degree, strong English communication skills, and 4+ years in telephone support, including 2