Customer Operations Lead: Backlog & CX

HP; Tlaquepaque; On-site; MXN 300,000 - 420,000; Full time

Job summary

Hewlett Packard Enterprise in Mexico is seeking a Customer Operations Advisor to support the NA Market. You will be the first point of contact for customer inquiries, manage backlog in digital tools, and track end-to-end processes to meet customer requirements.

You will communicate order status, drive process improvements, and collaborate with internal teams and customers. A background in supply chain, customer service, or financial management and proficiency with S4/SAP, Office tools, and data

Qualifications

• First level university degree or equivalent experience.
• Typically 2–4 years of related experience in supply chain, customer service, procurement, or financial management.
• Knowledge of S4/SAP and Order To Cash processes preferred.
• Proficient in Microsoft Office (Excel, PowerPoint).

Responsibilities

• Serve as the first point of contact for customer inquiries and deliver solutions.
• Manage backlog using digital tools and track end-to-end processes.
• Communicate order status and identify process improvement opportunities.
• Collaborate with internal teams and external customers to resolve business issues.
• Provide data-based recommendations to drive business decisions.
• Contribute to cross-functional metrics and improve Total Customer Experience.
• Ensure compliance with HP regulatory policies.
• Influence processes to accelerate cash flow.

Skills

Self-driven mindset

Strong communication

English mastery

Problem solving

Time management

Teamwork

Education

First level university degree or equivalent

Tools

S4-SAP

Order To Cash

Microsoft Office

Job description

Hewlett Packard Enterprise in Mexico is seeking a Customer Operations Advisor to support the NA Market. You will be the first point of contact for customer inquiries, manage backlog in digital tools, and track end-to-end processes to meet customer requirements.

You will communicate order status, drive process improvements, and collaborate with internal teams and customers. A background in supply chain, customer service, or financial management and proficiency with S4/SAP, Office tools, and data